Support and repairs

A fault gets fixed,
not passed around.

Computers, networks, printers, audio and video systems. The people who answer the phone are the same team that gets their hands on it: no bouncing between suppliers, no “that is not our job”.

What we take care of

Anything with a plug.

01

Computers and laptops

Mac and Windows: diagnosis, drives, batteries, screens, keyboards. Clean reinstalls, moving to a new computer, data recovery. And a second life for machines that deserve one.

02

Networks and Wi-Fi

Network cabinets, cabling, access points, remote access. A network that can take online lessons, the management system and thirty phones at once.

03

Printers and multifunction devices

Kyocera first, but not only: maintenance, toner, scan to email and folders, printing from every desk.

04

Room audio, video and lights

Control rooms, projectors, trusses, DMX lines, conference rooms and auditoriums: maintenance, tuning and supervision of whoever works on them.

05

Video surveillance

IP systems with local recording, designed in compliance with privacy and labour regulations, from the site survey to configuration.

06

Accounts, email and backup

Email and certified email, institutional accounts, calendars and room booking, video conferencing. And above all backups: made, verified, restorable.

How it works

Three ways, one number.

  1. 01

    Remotely

    For most problems a remote connection is enough: often it is solved in minutes, and nobody has to move.

  2. 02

    In our workshop

    Bring the machine to Pontenure (Strada di Gaeta 1B, 29010 Pontenure (PC)). Diagnosis, quote, and only after your go-ahead, the repair.

  3. 03

    At your place

    Networks, systems and printers do not travel: we come to you, in Piacenza and its province, in Milan and wherever needed.

+39 375 785 6609Mon – Fri, 9:00 – 18:00 · by appointment

Clear terms

The quote first, always

First the diagnosis, then the price, then the work. If it is not worth repairing, we will be the ones to say so.

Your data is saved first

Before any job, wherever possible, we make a copy of what is on the machine: documents, mail, settings.

In writing, not by word of mouth

Every job leaves a line: what was wrong, what we did, what to keep an eye on.

For offices, schools and institutions

Support under contract.

An annual fee, a help desk for everyone in the organisation, scheduled maintenance and agreed response times. It is how we look after the Nicolini Conservatory in Piacenza every day: workstations, network, halls, printers, website.

See what we do for conservatories

Ask for support

Two lines about the problem are enough. We call you back within one working day; contract clients within the agreed times.

Renting a printer from us? Faults are reported faster from the client area.